- IBEX Global is looking for IT Field Support Engineers with at least 6 months - 2 years’ experience in providing level 1& 2 IT support remotely and on customer…
- Proficient with MS Office particularly MS Excel (Spreadsheet).
- Must be flexible to work in shifts.
- Excellent communication skills (Oral and written).
- Providing level 2/ level 3 support to all operational issues related to Avaya Aura and its integrated platforms.
- Ensuring problem resolutions and meeting SLAs.
- Answer calls professionally to provide information about products and services.
- Keep records of customer interactions and details of inquiries and comments.
- Incumbent will be responsible to address queries and provide online counseling to the Patients/their relatives.
- Knowledge of the processes outlined for:
- Support Customers through chat and emails.
- Excellent English spoken and writing skills.
- O/A Level, Intermediate or above.
- Handling employee concerns and provide conflict resolution.
- Ensuring highest level of quality customer care is delivered as per set benchmarks.
- Timely preparation of rates and quotes for customers and overseas agents.
- Collaborate and build relationships with customers to strengthen service…
- To answer the inbound calls of the Patients/their relative and Health Care Providers along with dialing the provided leads for follow up on regular basis.
- Brief description of the job:
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of…
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